New consumer rights when buying vape products

Have you made a purchase from a vape shop recently and found it to be faulty, not of the expected quality or fit for purpose?

Did you know that you have new consumer rights when buying products?

The Sale of Goods Act 1979 was replaced with the Consumer Rights Act 2015 on the 1st October.

The new law covers the following:

  • Goods to be of satisfactory quality
  • Goods to be fit for particular purpose
  • Goods to be as described
  • Goods to match a model seen or examined

Under the new Act you have an early right to reject goods that do not match the above criteria and you are entitled to a full refund within 30 days.

This Consumer Right Act even extends your rights to 6 months after your purchase to receive a repair or replacement item. They can make a repair on the item but if it fails after that then you are entitled to a refund.

Please be aware that some products may not be covered by this Act but we do highly recommend contacting Citizens Advice Bureau or Trading Standards.

Citizens Advice Bureau has produced a Questions & Answers document and Practical Examples.

Which? has produced a video to help you understand your rights

How to make a complaint

If the trader is not complying with the Act then you should find your local Trading Standards department as they have breached your statutory rights.

Contact the consumer helpline at Citizens Advice Bureau.

Are you compliant as a business?

Guidance on the Consumer Rights Act for vape shop owners and businesses can be found here.

This article is for informational purposes only and we highly recommend you seek legal advice and guidance on vaping products for clarification on the Consumer Rights Act.