Contact Us

If you have any questions regarding the website then please complete the form below and we will usually respond within 24 hours.

Please read the FAQ below before sending an email otherwise you may not receive a response from us.

Frequently Asked Questions

We are a manufacturer based in China, would you like products?

If you are a wholesaler or supplier then please do not contact us to try to sell us products. We are not a retailer and not interested in your products. Emails from China/Shenzhen will be blocked and deleted from our system.

I am new to vaping, can you tell me which products to buy?

We are a trade only business directory and cannot help the general public with purchasing products.

Is it free to list my business in the directory?

Yes, it is free to be listed in the directory. Please click here to register an account. Once you login to your account then you will be able to add your local or online shop within the vendor dashboard.

I have not received my username or password through email when I registered?

Please check your spam folder. If you have still not received it then please click here to reset your password.

Do you offer paid advertising or banners?

We do not offer any paid advertising or banners on the website to ensure we comply with the TPD advertising rules that came into effect on the 20th May 2016.


I am already listed in the directory but how do I claim my listing so it becomes verified?

If your business is listed in the directory then please click here for guidance on claiming your listing so it becomes verified.

I want to claim a listing but it appears it has already been claimed by someone else?

Please use the contact us form below and include a link to your listing and the reasons why you wish to change ownership.

Can I have a full list of the shops in your directory or do you sell a list of vendor contact details?

No, we do not sell or provide a list of the businesses in this directory. This website may only be used for information purposes only and those found to be using the directory for marketing and data mining will be restricted.

How do we get sponsorship on the website?

We do not sponsor any particular business in the directory.

How long has the website been established?

The website launched in January 2015.

Is there any other way to contact you?

You can find us on Twitter and we will usually respond within 24-48 hours.

I have purchased a product from a vendor listed on this website and have a problem with it, can you help?

No, we are unable to help with any purchases from shops listed on this website, you need to contact them directly to resolve the problem. Our terms and conditions clearly state this website is “use at your own risk”.

I have visited one of the shops but they seem to have closed down

Please use the form below and notify us of the shop name and address. We try to keep our information updated and we recommend you always try to contact the shop by telephone before visiting them.

What is the purpose this website?

We aim to create a network of vape shops so professionals in the trade of electronic cigarettes can reduce costs, stock quality products and create a better economy.